At Sarah Counselling, your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you visit our website https://sarahcounselling.co.uk or engage with our services.
1. Who We Are
Sarah Counselling is a private counselling service based in the UK. We offer therapeutic services to individuals and are committed to protecting your personal data in line with the UK General Data Protection Regulation (UK GDPR).
2. What Information We Collect
We may collect and process the following types of personal data:
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Contact Information: Name, email address, phone number (submitted via contact form or email).
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Website Usage Data: IP address, browser type, pages visited, and referral source (collected via cookies or analytics tools).
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Session Information (if applicable): Notes or details you choose to provide before or during therapy sessions.
3. How We Use Your Data
We use your information to:
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Respond to enquiries and manage bookings.
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Provide counselling services.
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Maintain secure records of contact or session history (where applicable).
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Improve our website and understand user interaction via analytics.
We do not use your data for direct marketing or share it with third parties unless legally required.
4. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
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Consent: When you submit an enquiry through our website.
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Contract: To deliver counselling services as requested.
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Legal obligation: To comply with applicable laws and regulations.
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Legitimate interests: For secure operation of the website and service improvement.
5. How Your Data Is Stored
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All personal data is stored securely and accessed only by authorised personnel.
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Contact form submissions may be stored temporarily on secure email servers.
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If session notes are taken, they are stored separately and securely offline or in encrypted files.
6. Cookies and Website Analytics
This website may use cookies to enhance user experience and track anonymised usage data. By using the site, you consent to the use of cookies unless you opt out via your browser settings.
7. Your Rights
You have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Withdraw consent at any time.
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Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the content or privacy practices of those websites.
9. Data Retention
We retain personal data only as long as necessary to fulfil the purpose for which it was collected, including any legal, accounting, or reporting requirements.
10. Contact
For questions about this Privacy Policy or to make a data request, please contact:
Sarah Counselling
Email: info@sarahcounselling.co.uk
